of negative reviews never receive a response. That’s not a review problem.That’s lost revenue.
Every missed call. Every unanswered message.
Every ignored complaint.
That guest is gone. And they’re telling people why.
Your team is busy. They should be.
They’re running service, not chasing inboxes at midnight.
That’s where we come in.
63%
of feedback goes completely unanswered. Positive reviews are your easiest wins.
No one wants to feel unheard. A real response keeps them coming back, signals an active restaurant, and strengthens your visibility where people are already choosing where to eat.
That's how good experiences become repeat business.
Most restaurants ignore it. We don't.
54%
of negative reviews never receive a response.
That’s not a review problem.That’s lost revenue.
Every missed call. Every unanswered message.
Every ignored complaint.
That guest is gone. And they’re telling people why.
Your team is busy. They should be.
They’re running service, not chasing inboxes at midnight.
That’s where we come in.
$499
HANDLED
per location/per month
—Every review responded to within 24 hours — no guest ignored
—DMs and inbox handled daily — every guest acknowledged
—Voicemails transcribed and flagged by urgency — nothing gets buried
—Reputation monitored across all platforms — nothing slips through
—Nights and weekends covered — when most restaurants go silent
—Daily recap every morning — what came in, what was handled, and what needs your attention
— Every channel is optional. You choose what we handle
You stay present without being present.
Two tiers. One focus. Nothing Else
PRICING
$999
WHITE GLOVE
per location/per month
—Everything in Handled, plus:
—Same-day human callbacks that resolve guest issues, recover missed reservations, and capture catering and private event inquiries before they book elsewhere
—Inbound email managed via simple forwarding — every guest-facing email handled, triaged, and flagged when your attention is needed. Nothing sits unanswered
—End-to-end guest recovery and escalation handling — we handle it so you don't have to
—Custom recovery playbook built around your brand voice, comp policy, and your standards
—A dedicated account manager who knows your restaurant
—Daily recap every morning — what came in, what was handled, and what needs your attention
—Priority handling across all channels — nothing waits, nothing sits
—Monthly performance report — review trends, response rates, recovery wins, and where we're headed
— Every channel is optional. You choose what we handle
We don’t just respond. We fix problems.
2–4 locations: 15% off · 5–9 locations: 20% off · 10+ locations: Custom pricing
Built by an operator. For operators.
WHO WE ARE
Pan Hompluem built LOWCOUNTRY from one restaurant into six units generating over $10 million annually across three states.
He knows what a bad review costs on a Tuesday in December. He knows what a missed call from a party of twelve means on a Friday night.
He knows because he lived it.
Third Shift Ops is what he wished existed the whole time.
We are not an agency. We are operators.
Our team is trained to respond the way a great operator would with urgency, judgment, and control.
No ego. No defensiveness. No scripts.
We step in, make the guest feel heard, and close the loop.
Because that moment matters. It’s the difference between a one-time visit and a regular.
Every interaction is tracked. Every outcome is learned from. Nothing gets missed twice.
What we learn doesn’t sit in a report. It gets built into how we respond.
So every interaction is sharper than the last, and your guest experience gets stronger over time.
Let us talk about your restaurant.
GET STARTED
Tell us where you are losing guests.
We will tell you exactly how we fix it.