Most independent restaurants respond to less than 15% of their reviews. Chains respond at four times that rate. That gap is visible to every potential guest who checks Google before deciding where to eat.
Third Shift Ops monitors your reviews across Google, Yelp, TripAdvisor, and Facebook every day. When a review comes in, we respond within 24 hours in your voice, with judgment, not a template. Five stars get acknowledged. One stars get handled with care and accountability.
We know when to hold the line and when to make it right. Because we've been on the floor. We've dealt with the 11pm complaint, the unfair review, the guest who just needed to feel heard.
No bots. No copy-paste. Every response written by someone who has run a restaurant.