Daily Recap

Every morning you know exactly what happened the night before.

Most operators find out about a problem when a guest mentions it in person. By then the review has been up for three days, the DM has gone cold, and the caller booked somewhere else.

Third Shift Ops sends you a daily recap every morning before you start your day. Every review that came in. Every DM handled. Every voicemail transcribed and flagged by urgency. What was responded to, what needs your attention, and what can wait.

No login required. No dashboard to check. It lands in your inbox and gives you a clear picture of your guest communication from the night before in under two minutes.

You built something worth protecting. This is how you stay on top of it without it taking over your day.

Sample Recap

Third Shift Ops
Daily Recap Report
Kindling  ·  Monday, April 28, 2026
Reviews — 3 new
Google  ·  5 stars  ·  Sarah M.
"Best date night spot we've found in years. Service was attentive without being intrusive. The cocktails were exceptional."
Response sent 11:42pm
"Sarah, thank you for this. Date nights are something we take seriously and it means a lot to hear that the evening landed the way we hoped. The bar team is going to love hearing about the cocktails. We hope to see you both again soon."
Google  ·  2 stars  ·  Anonymous
"Waited 25 minutes for a table with a reservation. No one apologized or acknowledged the wait."
Response sent 12:08am
"Thank you for sharing this. A 25-minute wait with a reservation and no acknowledgment is not acceptable and not what we expect of ourselves. We let you down that night and we own that. If you're open to giving us another chance, please reach out directly and we'll make sure your next visit is handled the right way from the moment you walk in."
Yelp  ·  4 stars  ·  James T.
"Really solid food. Bar program is strong. Would have been five stars but it was loud."
Response sent 1:15am
"James, really glad the food and bar program hit for you. The noise feedback is noted and genuinely appreciated. It's something we pay attention to and hearing it directly helps. Hope to see you back and earn that fifth star."
Missed Calls — 2
9:47pm  ·  Voicemail left  ·  High priority
Maria C. Inquiring about private dining for a party of 14. Birthday celebration.
Voicemail transcribed. Callback script delivered to your team 10:02pm
"Hi Maria, this is Jordan calling from Kindling. We got your voicemail about a private dining inquiry for 14 guests and wanted to get back to you tonight. We'd love to host your celebration. We have a private room that seats up to 18 and we do a set menu for groups that gives your party a really seamless experience. Do you have a date in mind?"
Outcome: Party of 14 confirmed. Saturday May 10. Private room booked. Set menu selected. Deposit collected.
10:23pm  ·  No voicemail left
Flagged for awareness only. No action taken.
DMs — 1
Instagram  ·  Guest question
Guest asked about gluten free options.
Response sent 12:31am
"Great question. We have several items that work well for gluten free diners including our roasted chicken, the steak frites without the frites, and a few of our starters. Best move is to give us a call before you come in so the kitchen can make sure everything is set up right for you. We want to get it right."
Summary 3 reviews responded to. 2 voicemails received. 1 high priority callback script delivered, group dining booked. 1 flagged for awareness, no action taken. 1 DM handled. Nothing buried.

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