Every hour a review sits unanswered, a DM goes cold, or a voicemail expires is a guest who decided you didn't care. Most of them don't say anything. They just don't come back.
Third Shift Ops monitors your restaurant's reputation across Google, Yelp, TripAdvisor, Facebook, and Instagram every day. Nothing slips through. Reviews get responded to. DMs get answered. Missed calls get flagged. You get a daily recap every morning telling you exactly what came in and what was handled.
We're based in Chicago and built this from ten years of running independent restaurants. We know what a bad review costs. We know what a well-handled complaint is worth. And we know the difference between a guest who is gone and a guest who can be brought back.
Independent operators only. Because this only matters if you built something worth protecting.